Message on COVID-19 (28 August)

We would like to respond to some common inquiries and provide updates pertaining to COVID-19.

1. Community Center Update

At this point in time, we do not expect community centers to reopen during the 2020 calendar year. This decision is largely in part because community centers are, by design, intended to allow for large gatherings and we have no ability to police or monitor gathering sizes to remain in line with changing JBER/Municipal/State guidelines.

2. RENTCafé/Payment Update

Early on in the pandemic, we decided to waive both late fees and credit card fees to promote social distancing amidst our modified office hours.  With the launch of RENTCafé, all residents now have the ability to pay online, at any point in time. Effective 1 September, processing fees will go back into effect. Listed below are available payment methods and associated fees. These fees are charged by the payment processor and are not additional revenue to AMH.

Listed below are available payment methods and associated fees. Note that some methods incur no fees; we hope that residents will take advantage of these.

Phone Payments

Credit Cards: 2.5% service fee

EFT: no service fee

RENTCAFE Payments

Credit Cards: 2.5% service fee

Debit Cards: $3.95 to $9.95 service fee (scales with size of transaction)

ACH: no service fee (recommended)

Other Payments

Personal Check (mailed or left in office dropbox): no service fee

*Additional, less utilized payments methods are still accepted and include cashier’s check, money orders, and bank bill pay may incur fees are determined by the resident’s financial institution.

3. Cable Payments

Historically, we’ve offered a $10 a month discount to cable for those who set up a recurring payment through myPay. We are extended this discount to those who set up a recurring payment through RENTCafé.