Troubleshoot A Clogged Drain

Man working on bathroom sink.

Even when you take all the necessary steps, sometimes drains get clogged. Note that you should never use Drano (or any other clog-cleaning chemicals) to attempt to fix the problem.

Before you start…

  1. Turn off the source of water!
  2. Put on rubber gloves and safety goggles

Kitchen Sinks (non-garbage disposal side)

You will need a sink plunger and Garbage Disposal Plug.

    • Remove the drain guard from the non-garbage disposal side.
    • Place the Garbage Disposal Plug over the Garbage Disposal.
    • Cover the clog fully with the plunger and establish suction; pump up and down repeatedly.


You will need a toilet plunger and a few towels.

  • Lay down towels around the toilet to catch any splashes of water.
  • Place the plunger over the opening in the bottom of the toilet until suction is established; pump up and down repeatedly.
  • Test for that the clog has been cleared: open the lid of the toilet and slightly lift the flapper to ensure water is draining. DO NOT FLUSH THE TOILET UNTIL THE CLOG IS CLEARED!
  • If the water drains, turn the shut-off valve counterclockwise (left) to restore water.

Shower/Tub Drains, Bathroom Sinks, and Laundry Room Sinks

You will need a Zip-It

  • Pull up the stopper so there is an opening in the drain.
  • Push the spiky end of the Zip-It down the drain and twist as you pull up. Repeat as necessary.

Floor Drain (Garage/ Basement)

  • Call maintenance: (907) 753-1091


If the above steps do not resolve the issue, schedule an appointment with a maintenance technician.