Evaluation

What survey would you like to complete?*

Maintenance
Community Center
Self Help Center
Move-In

First Name*

Last Name*

Address*

Email

Phone

What was the date of your visit?

Technician Name(s)

Work Order Number

Reservation Date

Community Center

Silver Run
Moose Crossing
Richardson
Dallas

Leasing Team

The leasing agent was professional and courteous.

Yes
No

We're sorry to hear that. Please detail you experience below.

Upon arriving at the office, the wait time to meet with a leasing agent was minimal.

Yes
No

How long was your wait (in minutes)

Please enter a number from 1 to 60.

The move in brief clearly set policy expectations and explained the lease.

Yes
No

What in particular didn't you like about the brief? Please detail you experience below.

New Home

This survey is used solely for quality control purposes and does not replace the 15 Day Move In Report.

Life Safety: My home included a fire extinguisher (with the needle pointing to full)

These are usually located under the kitchen sink.

Yes
No

Life Safety: All CO/Smoke Detectors were functional upon move in.

i.e. no low battery chrips, all sound upon test.

Yes
No

Appliances: All appliances in my home were complete and functional upon move in.

i.e. no missing knobs, shelves, etc.

Yes
No

Locksmith: The lockbox was removed from my door prior to my move in.

Yes
No

Doors: All doors and locks in my home were functional upon move in.

Yes
No

Electrical: All electrical outlets, switches, and lights in my home were functional upon move in.

Yes
No

Fixtures: All carpentry and fixtures in my home were complete upon move in.

i.e. shelves, medicine cabinets, pantry, hand railings, etc

Yes
No

Plumbing: All plumbing and drains in my home were functional upon move in.

i.e. toilets, drains, etc.

Yes
No

Heating: My heating system was functional upon move in.

i.e. toilets, drains, etc.

Yes
No

Move-in Ratings

On a scale of 1 (bad) to 5 (good)

Please rate the quality of the grounds/landscaping of your home upon move in.

Please enter a number from 1 to 5.

Please rate the quality of the interior painting of your home upon move in.

Please enter a number from 1 to 5.

Please rate the cleanliness of your home upon move in.

Please enter a number from 1 to 5.

Please provide an overall rating of the move-in experience.

Please enter a number from 1 to 5.

Additional Comments

Your Self Help Center Visit

Did you use the screen repair station?

Yes
No

Screen Repair

The Self Help Center staff provided detailed and clear instructions on how to use the screen repair station.

Yes
No

Customer Service

Please reflect on your visit and respond to the statements below.

The Self Help Center staff worked with a sense of urgency.

Yes
No

The Self Help Center staff maintained a professional appearance and demeanor.

Yes
No

The Self Help Center staff answered my questions or referred me to the proper department.

Yes
No

Item and Tool Selection

The Self Help Center had the items or tools I needed in stock.

Yes
No
N/A

Which item(s) was/were out of stock?

Rate the selection of items on a scale of 1 (bad) to 5 (good)

Please enter a number from 1 to 5.

What additional items would you like to see in the Self Help Center?

Has the Self Help Center enabled you to save money on incidental, maintenance, or move out expenses?

Yes
No

Overall Rating

Rate the Self Help Center on a scale of 1 (bad) to 5 (good).

Additional suggestions or feedback.

Reservation

Rate the following on a scale of 1-5, with 1 being bad, and 5 being good.

Reservation Process

Please enter a number from 1 to 5.

How can we improve the reservation experience?

Key Pick-Up Process

Please enter a number from 1 to 5.

How can we improve the key pick-up experience?

Appearance

Rate the following on a scale of 1-5, with 1 being bad, and 5 being good.

Interior Appearance

Consider things such as decoration, ambiance, size.

Please enter a number from 1 to 5.

What didn't you like about the community center interior?

Exterior Appearance

Consider things such as grounds, playground, sidewalks, dumpster area.

Please enter a number from 1 to 5.

What didn't you like about the community center exterior?

Functionality

Rate the following on a scale of 1-5, with 1 being bad, and 5 being good.

Furniture Available

Was the furniture selection (tables, chairs, folding chairs, folding tables) adequate?

Please enter a number from 1 to 5.

How can we improve the furniture?

Additional Features

Consider the kitchen area, Media setup, games., etc.

Please enter a number from 1 to 5.

How can we improve the additional features?

Overall

Rate the following on a scale of 1-5, with 1 being bad, and 5 being good.

Overall Rating

All in all, how was the community center?

Please enter a number from 1 to 5.

Additional Comments

Would you use this community center again?

Yes
No

Work Order Team

Were the work order personnel courteous?*

Yes
No

Was your work order scheduled in a timely manner?*

Yes
No

Were all of your questions answered by the work order team?*

Yes
No

Maintenance Technician

Was the maintenance technician courteous?*

Yes
No

Did the maintenance technician operate with a sense of urgency?*

Yes
No

Was the job completed to your satisfaction?*

Yes
No

Was the job area cleaned after work was completed?*

Yes
No

If the work order was not completed on the first appointment, were you contacted in a timely manner by the work order team?*

Yes
No
N/A

Remarks/Comments

Email

This field is for validation purposes and should be left unchanged.

Did we meet your expectations?

Survey

Leasing Team

New Home

Move-in Ratings

Your Self Help Center Visit

Screen Repair

Customer Service

Item and Tool Selection

Overall Rating

Reservation

Appearance

Functionality

Overall

Work Order Team

Maintenance Technician