General
- What should I do with my vehicle during a deployment?
- Who is Aurora Military Housing?
- Who provides security to the housing areas?
- I want to have a home based business. Can I? and what are the steps to get approval?
- If I live in an Aurora Housing unit, can I paint the interior walls a different color?
- I accepted a home below my qualification due to lack of availability, can I get added to a wait list to move when a new one becomes available?
- I just got promoted/my number of dependents has changed! Do I qualify for a different home?
- Are the homes furnished?
- Do you allow pets? How many?
- I need to move out in less than 30 days, what do I do?
- How do I initiate the move out process?
Prospective Tenants
- Where can I find the wait list?
- Can I accept and move into a home before I actually arrive on the installation?
- What happens if I decline a home?
- Once I am offered a home, how long do I have to accept/decline?
- I am enrolled in the Exceptional Family Member Program (EFMP). Will I have priority placement on the wait list?
- If I get in a lease outside of Joint Base Elmendorf-Richardson, can I stay on the wait list?
- What does it mean if my wait list position moves up and down?
- What will my wait time be?
- What determines the wait list I am placed on?
- Can my spouse or someone else accept a home on my behalf?
- Can my spouse apply for housing on my behalf?
- I haven’t received my orders yet, can I still apply?
- I am not active duty, but am still eligible for housing. How is rent determined?
- I am a dual military household. Whose name will my housing lease be under?
- I have a dual military household, how does BAH Work?
- What neighborhood will I live in?
Utility Allowance Program
RENTCafé
- I am getting a message that I already have a RENTCafé account. Help!
- How do I reset my RENTCafé password through the web portal?
- How do I register for RENTCafé?
- How do I resend a registration email in RENTCafé ?
- I’m not recieving RENTCafé emails, what do I do?
- How do I set up fingerprint login on the RENTCafé app?
- How do I review maintenance history in the RENTCafé app?
- How do I change notification frequency and type in the RENTCafé app?
- How do I submit a maintenance request through the RENTCafé web portal?
- How do I submit a maintenance request through the RENTCafé App?
- What do the work order types/priorities mean?
- What do the work order statuses mean?
- How do I update my contact information through the RENTCafé app?
- How do I add a spouse to RENTCafé?
- How do I reset my RENTCafé password through the app?
- How do I update my resident profile contact information?