FAQ | Aurora Military Housing

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Frequently asked questions

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General

What should I do with my vehicle during a deployment?

Who is Aurora Military Housing?

Who provides security to the housing areas?

I want to have a home based business. Can I? and what are the steps to get approval?

If I live in an Aurora Housing unit, can I paint the interior walls a different color?

I accepted a home below my qualification due to lack of availability, can I get added to a wait list to move when a new one becomes available?

I just got promoted/my number of dependents has changed! Do I qualify for a different home?

Are the homes furnished?

Do you allow pets? How many?

I need to move out in less than 30 days, what do I do?

How do I initiate the move out process?

Prospective Tenants

Where can I find the wait list?

Can I accept and move into a home before I actually arrive on the installation?

What happens if I decline a home?

Once I am offered a home, how long do I have to accept/decline?

I am enrolled in the Exceptional Family Member Program (EFMP). Will I have priority placement on the wait list?

If I get in a lease outside of Joint Base Elmendorf-Richardson, can I stay on the wait list?

What does it mean if my wait list position moves up and down?

What will my wait time be?

What determines the wait list I am placed on?

Can my spouse or someone else accept a home on my behalf?

Can my spouse apply for housing on my behalf?

I haven’t received my orders yet, can I still apply?

I am not active duty, but am still eligible for housing. How is rent determined?

I am a dual military household. Whose name will my housing lease be under?

I have a dual military household, how does BAH Work?

What neighborhood will I live in?

Rent & BAH

How does the rent allotment work?

Do I need to pay my first month prorated rent or will Aurora receive it by allotment?

What rate will I pay for housing?

Maintenance

How often do I need to change my furnace filter?

My AC isn’t working!

What’s the difference between a routine and an emergency work order?

Snow Removal

It’s snowing! When can I expect to see plows?

Can I shovel snow into the street?

What can I do to ensure snow is adequately removed from the street?

How do you determine which streets get plowed first?

Do plows work into the night?

Playgrounds

I found a hazard on a playground!

How are new playground locations determined?

My favorite playground got demolished, what gives?

Who do I contact concerning vandalism of playground equipment?

Some kids aren’t playing very nice…what can Aurora do?

Who maintains the playgrounds at JBER?

Utility Allowance Program

What can I do to lower my electric consumption?

What can I do to lower my gas consumption?

Rentcafé

I am getting a message that I already have a RENTCafé account. Help!

How do I reset my RENTCafé password through the web portal?

How do I register for RENTCafé?

How do I resend a registration email in RENTCafé ?

I’m not receiving RENTCafé emails, what do I do?

How do I set up fingerprint login on the RENTCafé app?

How do I review maintenance history in the RENTCafé app?

How do I change notification frequency and type in the RENTCafé app?

How do I submit a maintenance request through the RENTCafé web portal?

How do I submit a maintenance request through the RENTCafé App?

What do the work order types/priorities mean?

What do the work order statuses mean?

How do I update my contact information through the RENTCafé app?

How do I add a spouse to RENTCafé?

How do I reset my RENTCafé password through the app?

How do I update my resident profile contact information?

Still have questions?

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