Priorities are used to describe the type of the work order. For info on the statuses of work orders, please view the FAQ entry below.

What do the work order statuses mean?

Routine

These work orders are generated by you, through the RENTCafé app or called in. These are non-emergency work orders.

Emergency

These work orders are generated by you by calling our emergency maintenance line. Emergencies can not be submitted online.

What qualifies as an emergency?

AMH Identified

These are work orders generated by our team to resolve maintenance concerns that we’ve identified.

Command Initiated

These are work orders generated by the Military or Military Housing Office.

Preventative Maintenance

These are work orders generated by our system for recurring maintenance. Most of these are generated at the property or building level.