Statuses are used to describe the state of the work order. For info on the different types (we call them “priorities”) of work order, please view the FAQ entry below.
What do the work order types/priorities mean?
Call
The default creation status for work orders generated via phone call. The work order is open, but our team has not taken action on it.
Web
The default creation status for work orders generated through RENTCafé by you. The work order is open, but our team has not taken action on it.
Scheduled
A routine work order is scheduled for the future. We have contacted you and set up and time and date for maintenance work to be performed.
In Progress
An emergency work order has been sent to an emergency technician.
Parts Hold
Our technicians have ordered a part needed to complete your work order.
Vendor Hold
Our team has sent off a work order to a vendor. The vendor will contact you to schedule remaining work.
No Tenant Contact
Our team is awaiting a call back. During a no tenant contact status, we will attempt to make contact using the emails and phone numbers associated with your account. If you see this status please update your contact information and call us back.
Cancelled
A number of situations can lead to this status that means no further action is scheduled.
We may not have been able to make contact with you. The work order may have been duplicated. You may have called to cancel the work order.
If you see this status but believe it is an error, please contact our office.
Work Completed
All work is notated as done, no further action is scheduled. If you see this status but work has not been completed to your satisfaction, please contact our office.
