1. Visit the online portal and login

2. The maintenance request page will greet you.

3. Provide key details

• Category- What type of request is this?
• Description- What needs to be fixed?
• Location- Where in the home?
• Pets- Do you have pets?
• Permission to Enter- Can we enter your home when you’re not there?
• Photos- Upload detailed, relevant photos to help us diagnose and fix the issue.
• Voice Memo- Fan making a weird noise? Attach a sound file to help us diagnose and fix the issue.

4. Hit submit.