Facilities

JBER-E & JBER-R OFFICES: Closed

• Our main office phones and online chat will be active from 10 AM to 2 PM Monday- Friday.
• If you have an upcoming move in or move out, we contact you to discuss options.
• Credit card fees are temporarily waived if payment is made over the phone.  Additionally, dropboxes are located outside office for payments and documents.
• We understand that the closures of certain businesses across the country may cause financial hardships on some families. We are here to help, and willing to make various accommodations; but we need you to first reach out to our team to discuss available options.
• Note: Requests for RV passes to park in the neighborhood outside of the allowed time frame of Friday- Monday, must be submitted to our office; there is no blanket authorization for parking these in neighborhoods, approval from our office is still required.

JBER-R SELF HELP CENTER: Closed

•  JBER-R self help center is closed indefinitely.

JBER-E SELF HELP CENTER: Modified

• Our Self Help Center will be closed to all walk ins and we will no longer offer pickup service BUT…
• You may request a zero contact delivery online at the form below.
  • It may take 3 business days to deliver; we are no longer setting deliveries for set dates, as in many cases we are able to deliver sooner.
  • Due to concerns over virus transmission, we have halted rental of carpet shampooers.
  • Rentals can be dropped off by our office from 10-2 Monday-Friday or our team will contact you to discuss the return process.
  • All rentable items are sanitized prior to delivery, we ask that you clean them/wipe them down prior to returning.

Place an Order Online (New!)

COMMUNITY CENTERS: Closed

• Following the CDC’s directive to reduce large gatherings, all community center reservations between 3/18/2020 and 6/15/2020 have been cancelled. This was not an easy decision to make, and we deeply apologize for all impacted parties.

PLAYGROUNDS: Open with Restrictions

• Playgrounds are open but users must
  • Wear masks if age-appropriate
  • Maintain adequate social distance of 6′ or more from people who do not reside in your household
  • Stay home if sick.
  • Wash hands before and after using the playground

Services

MAINTENANCE: Modified

• Routine (non-emergency) items MUST be submitted online.
  • We will begin to slowly address deferred routine work orders starting the week of 18 May.
  • All online requests for non-emergency work ask if you’d like to defer scheduling or document only.
• Emergency and urgent work orders MUST be called in and will be addressed. 
  • Please call in any environmental health related issues and questions, such as mold, pests, etc.
  • Please call in issues related to an appliance’s operation.
  • If you are under quarantine or containment, please let our dispatch team know so we can make alternate arrangements.
    • We may be able to troubleshoot some issues over phone or via video chat; if this is something you’d like to try, please let the dispatch team know.
• Our maintenance team is taking extra precautions when entering homes.
  • Technicians will be wearing gloves.
  • Technicians will be washing hands and sanitizing frequently.
  • Technician/Dispatch team will ask that you disinfect areas the technician will be operating in prior to their arrival.
  • Technicians have been provided a special sick leave bank to allow them to stay home if they are sick.
  • Technicians have been provided cloth face coverings to utilize when performing maintenance in homes.

TRASH/RECYCLING PICKUP: Normal

• Trash and recycling service remains intact.

ONLINE COMMUNICATION: Normal

• Our online chat will be active from 10 AM to 2 PM Monday- Friday. Simply click the “Chat” Widget located on our website.