Facilities

JBER-E & JBER-R OFFICES: Closed

  • Our main office phones and online chat will be active from 10 AM to 2 PM Monday- Friday.
  • If you have an upcoming move in or move out, we contact you to discuss options.
  • Credit card fees are temporarily waived if payment is made over the phone.  Additionally, dropboxes are located outside office for payments and documents.
  • We understand that the closures of certain businesses across the country may cause financial hardships on some families. We are here to help, and willing to make various accommodations; but we need you to first reach out to our team to discuss available options.
  • Note: Requests for RV passes to park in the neighborhood outside of the allowed time frame of Friday- Monday, must be submitted to our office; there is no blanket authorization for parking these in neighborhoods, approval from our office is still required.

JBER-R SELF HELP CENTER: Closed

JBER-E SELF HELP CENTER: Modified

  • Our Self Help Center will be closed to all walk ins and we will no longer offer pickup service BUT…
  • You may request a zero contact delivery online at the form below.
    • It may take 3 business days to deliver; we are no longer setting deliveries for set dates, as in many cases we are able to deliver sooner.
    • Due to concerns over virus transmission, we have halted rental of carpet shampooers.
    • Rentals can be dropped off by our office from 10-2 Monday-Friday or our team will contact you to discuss the return process.
    • All rentable items are sanitized prior to delivery, we ask that you clean them/wipe them down prior to returning.

Place an Order Online (New!)

COMMUNITY CENTERS: Closed

  • Following the CDC’s directive to reduce large gatherings, all community center reservations between 3/18/2020 and 6/15/2020 have been cancelled. This was not an easy decision to make, and we deeply apologize for all impacted parties.

 

 

PLAYGROUNDS: Open with Restrictions

  • Playgrounds are open but users must
    • Wear masks if age-appropriate
    • Maintain adequate social distance of 6′ or more from people who do not reside in your household
    • Stay home if sick.
    • Wash hands before and after using the playground

Services

MAINTENANCE: Modified

  • Routine (non-emergency) items MUST be submitted online.
    • We will begin to slowly address deferred routine work orders starting the week of 18 May.
    • All online requests for non-emergency work ask if you’d like to defer scheduling or document only.
  • Emergency and urgent work orders MUST be called in and will be addressed. 
    • Please call in any environmental health related issues and questions, such as mold, pests, etc.
    • Please call in issues related to an appliance’s operation.
    • If you are under quarantine or containment, please let our dispatch team know so we can make alternate arrangements.
      • We may be able to troubleshoot some issues over phone or via video chat; if this is something you’d like to try, please let the dispatch team know.
  • Our maintenance team is taking extra precautions when entering homes.
    • Technicians will be wearing gloves.
    • Technicians will be washing hands and sanitizing frequently.
    • Technician/Dispatch team will ask that you disinfect areas the technician will be operating in prior to their arrival.
    • Technicians have been provided a special sick leave bank to allow them to stay home if they are sick.
    • Technicians have been provided cloth face coverings to utilize when performing maintenance in homes.

TRASH/RECYCLING PICKUP: Normal

  • Trash and recycling service remains intact.

ONLINE COMMUNICATION: Normal

  • Our online chat will be active from 10 AM to 2 PM Monday- Friday. Simply click the “Chat” Widget located on our website.

COVID-19 Blog Posts

Self Help Order Request

  • Self Help Order Request

  • Need something from the Self Help Center? Fill out the information below! View Item List
  • * If the item usually requires a 1 for 1 exchange, take a photo and upload it here.
  • We have shifted to delivery only. Delivery will take place on Wednesday and Sundays
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