Facilities

Our main office phones and online chat will be active from 9 AM to 3 PM Monday- Friday.
Credit card fees are temporarily waived if payment is made over the phone. Additionally, drop boxes are located outside office for payments and documents.
We understand that the closures of certain businesses across the country may cause financial hardships on some families. We are here to help, and willing to make various accommodations; but we need you to first reach out to our team to discuss available options.
Note: Requests for RV passes to park in the neighborhood outside of the allowed time frame of Friday- Monday, must be submitted to our office; there is no blanket authorization for parking these in neighborhoods, approval from our office is still required.

Our self help center will be open from 9 AM to 3 PM Monday- Friday | One person allowed in at a time
You may request a zero contact delivery OR zero contact pickup online at the form below.
- Delivery Note: It may take 3 business days to deliver; we are no longer setting deliveries for set dates, as in many cases we are able to deliver sooner.
- Pickup Note: It may take up to 2 hours for us to prepare your pickup order. Pickups are only available from 9 AM to 3 PM Monday- Friday.
Due to concerns over virus transmission, we have halted rental of carpet shampooers.

Following the CDC’s directive to reduce large gatherings, all community centers are currently unavailable.

Playgrounds are open but users must
- Wear masks if age-appropriate
- Maintain adequate social distance of 6′ or more from people who do not reside in your household
- Stay home if sick.
- Wash hands before and after using the playground

Services

Routine (non-emergency) items MUST be submitted online.
- All online requests for non-emergency work ask if you’d like to defer scheduling or document only.
Emergency work orders MUST be called in.
- If you are under quarantine or containment, please let our dispatch team know so we can make alternate arrangements.
  - We may be able to troubleshoot some issues over phone or via video chat; if this is something you’d like to try, please let the dispatch team know.
Our maintenance team is taking extra precautions when entering homes.
- Technicians will be wearing gloves.
- Technicians will be washing hands and sanitizing frequently.
- Technician/Dispatch team will ask that you disinfect areas the technician will be operating in prior to their arrival.
- Technicians have been provided a special sick leave bank to allow them to stay home if they are sick.
- Technicians have been provided cloth face coverings to utilize when performing maintenance in homes.