Facilities

JBER-E OFFICE: Open with Restrictions

• 10 AM to 4 PM | Monday-Friday
• Masks and social distancing are required; our waiting area can seat a maximum of 2 families.
• Please stay home if in isolation, quarantine, or if feeling sick.
• Drop boxes are located outside office for payments and documents.

JBER-R OFFICE: Open with Restrictions

• 10 AM to 2 PM | Monday-Friday
• Masks and social distancing are required; our waiting area can seat a maximum of 2 families.
• Please stay home if in isolation, quarantine, or if feeling sick.
• Drop boxes are located outside office for payments and documents

JBER-E SELF HELP CENTER: Open with Restrictions

• 9 AM to 5 PM Monday- Friday | One person allowed in at a time
• You may request zero contact pickup online at the form below.
  • Pickup Note: It may take up to 2 hours for us to prepare your pickup order. Pickups are only available from 9 AM to 5 PM Monday- Friday.
• Due to concerns over virus transmission, we have halted rental of carpet shampooers.

Place an Order Online

COMMUNITY CENTERS: Closed

• Following the CDC’s directive to reduce large gatherings, all community centers are currently unavailable.

PLAYGROUNDS: Open with Restrictions

• Playgrounds are open but users must
  • Wear masks if age-appropriate.
  • Maintain adequate social distance of 6′ or more from people who do not reside in your household.
  • Stay home if sick.
  • Wash hands before and after using the playground.

Services

MAINTENANCE: Modified

• Routine (non-emergency) items should be submitted online
• Emergency work orders MUST be called in
  • If you are under quarantine or containment, please let our dispatch team know so we can make alternate arrangements.
• Our maintenance team is taking extra precautions when entering homes.
  • Technicians will be wearing gloves.
  • Technicians will be washing hands and sanitizing frequently.
  • Technician/Dispatch team will ask that you disinfect areas the technician will be operating in prior to their arrival.
  • Technicians have been provided a special sick leave bank to allow them to stay home if they are sick.
  • Technicians have been provided cloth face coverings to utilize when performing maintenance in homes.

TRASH/RECYCLING PICKUP: Normal

• Trash and recycling service remains intact..

ONLINE RESOURCES: Normal

• Our online chat will be active Monday- Friday . Simply click the “Chat” Widget located on our website.
• RENTCafé is available for making online payments and submitting maintenance requests electronically.