This section includes all of the items that we do for you, the next section highlights areas that are your responsibility.

MAINTENANCE SERVICE

AMH offers 24/7 maintenance services to ensure your home remains in good working order. Work orders can be requested through the following mediums:

• By Phone (24/7): 907.753.1023 (Emergencies must be called in. If you are unsure as to whether a request is an emergency, call it in!)
• By Web: www.AuroraMilitaryHousing.com/Maintenance
• Via the RentCafe App

Work orders are prioritized based on severity

• EMERGENCY WORK ORDERS. Emergency work orders require immediate attention. Emergencies include anything that could cause loss of life or property. Additionally, Lockouts are also considered emergencies.
• ROUTINE WORK ORDERS. Routine work orders include less severe maintenance or repair actions that do not meet the criteria for emergency service.

AMH uses additional priorities to classify work orders including Preventative Maintenance, Capital or Reinvestment, and AMH Identified.

AMH provides a full breakdown of work order priorities (see APPENDIX A)

AMH reserves the right to enter your home under reasonable circumstances. You will be given at least 24 hours written notice before entry, except in case of an emergency or if it is impractical or unsafe to do so.

REFUSE & RECYCLING SERVICE

Trash and Recycling Pickup

All homes include a trash and recycling roll cart. This roll cart must be stored inside the garage except on pickup days. Roll Carts must be placed out no later than 6 AM day of pickup and brought inside immediately following pickup.

Products labeled WARNING, CAUTION, POISONOUS, TOXIC, FLAMMABLE, CORROSIVE, COMBUSTIBLE, REACTIVE, or EXPLOSIVE may be classified as hazardous waste and cannot be placed in the roll carts or in the drain system. Common household hazardous materials include but are not limited to: pesticides, herbicides, paints, fluorescent tubes, solvents, preservatives, household cleaners, photographic chemicals, automotive waste (i.e., oil, antifreeze, batteries, or fuel). For hazardous waste questions, please contact our maintenance team as detailed in Maintenance Service.

More information about these programs is available online. (see APPENDIX E and APPENDIX F)

Additional Resources

• AMH provides a move out trash pickup service for your convenience. (See APPENDIX G)
• AMH periodically provides additional waste removal services. These vary in scope and are always announced via our blog. These may include Christmas tree recycling, extra trash pickup days, extra recycling pickup days.
• Some local resources are listed below. Should you have questions about Hazardous Waste
  • Anchorage Regional Landfill (Available for free to all Army Active-Duty Soldiers) | 15500 Eagle River Loop
  • Central Transfer Station | 1111 East 56th Avenue
  • JBER Auto Skills Center (Waste Oil) | 2nd Street, JBER
  • JBER Veterinarian (Deceased Pets)

UTILITIES

AMH provides electricity, water, sewer, and gas (heat) services. Some items could be subject to a Utility Allowance as detailed in the lease.

Information regarding the status of the utility allowance program is available online at AuroraMilitaryHousing.com/Utility.

SELF HELP CENTER

AMH maintains a Self-Help Center at 6350 Arctic Warrior Drive. This location contains various year round and seasonal items, such as light bulbs and grass seed (respectively), to assist you with maintaining your home.

You can learn more by going to AuroraMilitaryHousing.com/residents/self-help-center

GROUNDS MAINTENANCE

Winter

Road and sidewalk snow removal begins when snowfall accumulation reaches 2”.

• This is classified as a “Snow Event” and will be shared via the AMH Website.
• Snow removal typically observes quiet hours unless JBER command allows for a variance due to extreme road conditions.
• Plows make multiple passes through neighborhoods; during snow removal, you may notice wind rows on streets, these will be removed on a later pass through.
• Snow removal may be prioritized to higher traffic areas. AMH removes snow from vacant units following each snow event.

Note that residents are responsible for removing all snow and ice from their driveway and sidewalk within 24 hours of snowfall.

SUMMER

AMH oversees landscaping of all common areas in housing, to include tree maintenance, landscaping, mowing, etc. Common areas include any areas greater than 75 feet from the foundation of the home or outside of a fenced yard.

Note that residents are responsible for maintaining the area within the fenced yard as well as the front yard.

DEPLOYMENT SUPPORT PROGRAM/DEPLOYED SPOUSE PROGRAM

The Deployment Support Program/Deployed Spouse Program (DSP) provides a variety of services to residents who are deployed and their families.

For more information about this program or to sign up, please visit AuroraMilitaryHousing.com/DSP.

SHARED AMENITIES

AMH provides various shared amenities for use by all residents.

Children should always be supervised by adults when on the Installation. Additionally, personal items should not be stored in common areas.

Certain amenities such as community gardens or community centers require reservations or pre- authorization to use. By reserving these amenities, you agree to comply with all provided terms of service.

A full list can be found at AuroraMilitaryHousing.com/Amenities

CONTESTS AND EVENTS

AMH may host in person or online events. These will be shared on our website along with dates, times, terms and conditions.