Handbook Changes


We updated our handbook from time to time. There could be changes to Aurora or JBER Policies or updates to add clarification. We’ll notate these changes below.


Updated Section 17 to remove the following sentence: “PCSing and Deploying Tenants should have a copy of their orders and any amendments along with Transportation dates in order to fill out a 30 Day Notice to Vacate Housing form.” While not required, these documents are highly recommended.


Updated section 5.3.2 BULK/LARGE ITEM DISPOSAL to remove the maintenance line as a reference option for bulk item disposal.


Updated Appendix D with new Standard Charges sheet.

Effective 5/1/2023, carpet is considered fully depreciated at 5 years (previously 7 years) for all move outs. This went into effect immediately as this change is a complete benefit to residents and can only reduce move out costs.

All other components of the charge sheet will go into effect for 30 day notices given after 2 May 2023. The previous charge sheet will be used for notices given prior to 2 May 2023.


Updated Section 17.3 to remove mention of the ultrasonic blind cleaning machine that is no longer available at the Self Help Center.


Updated Section 4.5.3 to allow for the display of holiday decorations a month prior to the holiday.


Updated Section 12.4.2 to clarify that ice rinks are considered water features and may not be installed in yards or driveways.


Updated Section 2, 3, 4, and 12 to change mentions of (and links to) “Self Help Request Form” to “Special Modification Request Form”. Same form, different name (and far less likely to get confused with the Self Help Center).


Updated section 14.2 with the correct number for the Armory (907.552.3668).


Updated section 4.5.3 to clarify community guidelines for Halloween decor.


Updated section 9.2.2 to allow chinchillas.


Updated section 12.3.4 to defer to current installation policy and the AMH Self Help form.


Updated sections 1.4.1,1.4.2,1.4.3,1.4.4, 5.3.3, 5.3.4, 5.3.2, 5.2, 5.1, 7.1.1, 15.2 to remove mentions of dumpsters (communities used to have dumpsters scattered about the neighborhoods instead of curbside pickup), change ‘tipsters’ to ‘roll carts’, and remove mention of spring clean event timeline.

Updated section 2.8 to remove mention of AMH renters insurance polices.


Updated sections 16.3 and 1.4.5 with additional details pertaining to household hazardous waste disposal options in Anchorage.


Updated section 8.3 to include a link to the current unattended youth policy put forth by JBER.


Altered section 4.2.1 to comply with the recent Department of Defense memo regarding flags permitted on Military installations.


Section 2.8: Removed language that incorrectly stated that the supplemental renters insurance policy was removed.  While cancellation was discussed in depth at the January Community Action Council (CAC), we decided to extend the policy through an additional year.


Section 3.6.6: Our snow removal contracts dictate removal of snow from common areas, such as sidewalk, hydrants, and mailboxes. Residents are not responsible for these, but must clear sidewalks leading to the home (i.e. connecting driveway to front door).


Section 1.5.2: Adjusted language to apply only while the Utility program is active. Aurora will not provide statements during program suspension.

Section 6.1: Referenced utility program suspension.


Section 2.8: With the planned removal of supplemental renters insurance provided by Aurora, adjusted the language to encourage residents to continue to secure individual policies.

Section 4.5.3: JBER command will determine whether real pumpkins are to be allowed during trick or treat hours.


Section 4.5.3: Removed exception allowing residents to place real pumpkins outside during trick or treat hours; Conservation Law Enforcement has requested that real pumpkins remain inside at all times.


Section 17.1 and 17.3: Removed mention of blind cleaning appointments. Blind cleaning is now available on a walk-in basis to our JBER-E Self Help Center only.